Latest Articles in customer experience

Cloud Adoption Has Increased Despite Challenges In India Market: ServiceNow

Edgar Dias, Managing Director at ServiceNow India, in a conversation with BW CIO, talks about the growing market of enterprise software and the role that ServiceNow plays in enabling its customers to replace unstructured work patterns with intelligent automation to drive productivity across vertical

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Three-Quarters of CIOs say Need for Rapid Innovation puts Customer Experience at Risk

64 percent of CIOs are forced to compromise between faster innovation and perfectly working software

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AI And Chatbot Helps Provide Exceptional And Personalized Customer Experience: LogMeIn India

Rahul Sharma, Managing Director, LogMeIn India, in an interesting interaction with Sarabjeet Kaur from BW CIO, discusses the broader implications of the impact of Customer Experience (CX) on brands

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Cognizant Named a Worldwide Leader in Gartner Magic Quadrant for CRM and CX Services

Report Recognizes Cognizant of its Ability to Execute and Completeness of Vision

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Quantzig’s Big Data Analytics Can Help Improve Customer Experience

Investment banking is one of the most competitive segments in the financial industry

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Volvo Cars fuels innovation with data, analytics, IoT

The future of the automobiles industry will be dependent on services. Volvo cars has been building services around its cars for some time now. It wants to leverage sensor data from its cars to make driving safer, and to improve the customer experience.

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Here Are 3 Most Exciting Indian Data Science Initiatives

Dr Gautam Shroff, VP & Chief Scientist - TCS, in an exclusive chat with Mastufa Ahmed, talks about some of the innovative steps being taken around open data and how they will create impact in coming days.

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Snapdeal's Design Mafia Plans to Redefine Online Shopping Experience

From refurbishing mobile commerce experience to addressing the poor network issues to enhancing synergies between Snapdeal and its wallet solution, the e-commerce company has much on the anvil, says Snapdeal's Chief Product Officer, A Chandrasekaran.

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Why and How this Indian Realty Portal Exploits Data Science

While banks and ecommerce companies have tried their hands at data science and are benefitting from their initiatives around it, real estate appears to be the next big vertical that intends to leverage data science.

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Why Optimizing Online Presence Is Critical for Organizations

CEO of PageTraffic, a leading digital search marketing company, Navneet Kaushal, shares some practical insights for businesses serious enough to take charge of their web presence.

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