Interviews Articles

Verint leads CX transformation of India’s Contact Centers, BPOs and Shared Service Centers

Sarabjeet Kaur from BW CIOWORLD spoke with Ady Meretz, President Asia Pacific, Verint, who shared that the company is investing heavily in its R&D and also through mergers and acquisitions to extend its CX portfolio.

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Automation saves Time

Nilanjan Ghose radiates ‘humility’ and is definitely a ‘people-centric’ leader given the number of times he speaks about the achievements of his team members.

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Accelerating Time to Market

Sportz Interactive is deeply involved in collection of data points and applying innovative data visualizations and graphics on the collected data to deliver modern, contemporary and awesome experiences to fans across all major sports.

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Breaking into new Markets

Spykar Lifestyles Private Limited has had a great run and has been rapidly expanding their non-denim business driven by the group's constant endeavor to carry forward its symbiotic relationship with the multimillion Consumer India by making fashion accessible to the masses.

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Adapt to the Change

Nischal Gupta is among the bellwether technology executives transitioning from the technology first world of Enterprise tech to a business first world of digital transformation. He is the CTO for Sterlite Technologies, a data networks innovator, driving end-to-end hyper-scale data network solutions

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Passionate to Innovate

Ravinder Pal Singh with his dedication, energy and focus brings life to the Enterprise digital technology space in India and certainly at Air Vistara. He is a rescue pilot and has flown for the Red cross missions to help those affected by Nepal Earthquake and the devastating floods in Chennai. Over

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Open source made me a better marketer: says Daniel Ng, ExCo at Smart Cities Network

Daniel Ng is a trusted advisor to organizations like Singapore Chinese Chambers of Commerce & Industry (SCCCI), MAD Academy and OpenGov Asia; and was mentor to Singapore Management University (SMU).

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Vendors not contributing to open source will fall behind says John Allessio, SVP & GM, Red Hat Global Services

John Allessio has spent more than a quarter of a century, 27 plus years at IBM before he joined Red Hat in 2014. He has been with Red Hat since then and through the acquisition has an even greater responsibility to get a post-acquisition positive-sum dynamic going for IBM and Red Hat.

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Lenovo DCG seeks domination in the Indian data center market.

Backed by a trusted brand with regards to high computing and mobile mobility, Lenovo Data Center Group aims to dominate the data center market. The 2 year old startup discusses its robust plans, products and offerings in staying ahead of the curve.

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Contact Center interactions are skyrocketing globally says Keith Budge, SVP & GM, APAC & Japan at Genesys

Genesys is a leading provider of contact center solutions globally. Gartner has consistently ranked Genesys as one among the top 5 Customer Experience and Relationship Management software vendors across the world. Sangram Aglave, Contributing Editor, Businessworld caught up with Keith Budge, SVP & G

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