Latest Articles in BPO BPM IT Services

Support of Things: Rethinking Customer Support in the Era of IoT

A solid support-of-things strategy is going to be critical to future success in this new world. Whether you want it to or not, IoT is coming so start planning now.

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‘We were the first in the market to analyse unstructured data’

Ady Meretz, President, Verint Systems, Asia Pacific talks about the applications of speech analytics and how it helps resolve many customer issues for organisations. He also talks about the challenges of doing speech analytics in India.

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Infosys Wins Three Catalyst Awards at TM Forum Live

Awards for innovative prototype products and services for communication service providers

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Infosys Finacle Named Leader among Digital Banking Engagement Platforms

EdgeVerve was recognized as a leader for its Finacle suite of digital banking solutions

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ManageEngine Adds Enhanced Troubleshooting Features to Desktop Central

Lets IT admins provide better assistance using voice and video chat options, remote registry access

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Deskera Partners with NASSCOM for 10,000 Start-ups Program

Deskera software will now be included in the complimentary start-up kit provided to participants

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GDPR Compliance – Take a Lead from PCI DSS in your Contact Centre

Robert Crutchington and Matthew Tyler outline how applying the same principles as PCI DSS can help to meet the challenges of new data protection legislation

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mjunction Wins Nasscom East IT Awards 2017

The Nasscom East IT Awards 2017 was divided into three categories: Growth, Emerging and Enterprise

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Infosys Strengthens Partnership with Udacity to Enhance and Amplify Learning Capabilities of New Hires

It also enables the learner to develop unique, in-demand skills through project-based and real-world scenarios

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Mindtree Announces Integrated Services for Creating Efficient IT

End-to-end composable service for improved efficiency and optimized cost

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