Opinion & Analysis

SMS chatbots are becoming the front line of Customer Engagement Platforms

More than ever, the role of the service employee has been elevated as the front line of every customer engagement. Facing a sharply different environment defined by shifting business models, distributed workplaces, and evolving customer needs, service teams are facing new standards of engagement.

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How No-Code, Automation & SaaS are together enabling SMBs to redefine their e-retail storefronts for superior customer experiences

Covid19 supercharges Indian retail’s transformation into eCommerce, SMBs who put high-quality customer experiences at the heart of their storefront will be well-positioned to succeed

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Unlocking Business Resilience in the Era of Modern Cloud

Cloud applications have been at the forefront and go-to interface for consumers when they are dealing with the element of finance, which is one of the initial pioneer adopters of digital technology.

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Digital Transformation Of The Lending Business

All work is saved and warehoused in a secure environment for audit and compliance purposes and can be exported to any file format at any frequency. All this is now becoming a reality.

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Imperatives For Indigenous Technology Development In India

The strength and sustainability of the collaborative innovation eco-system will largely depend upon goals set and availability of and the criteria for accessing government funds and benefits.

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The Role Of Data & Analytics In The New Hybrid Model Of Work

While the pandemic has normalized remote working, one the biggest question still looming is what the future holds and if this new normal will transform workplaces permanently?

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Why No-Code Will Drive Digital Success in 2021?

Digital transformation can only be achieved by fully embracing disruptors and using them to revolutionize business processes and in that regard, the time of no-code is here and now.

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Digitalization Brings Forth A New Area Of Expertise For CFOs: Cybersecurity

The complexity of cybersecurity challenges could lead to a new boardroom skill.

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Top 5 Predictions That Will Shape Up Indian Data Center Industry In 2021

Against this backdrop, here are some of the key trends that will shape up the Indian data center industry in 2021.

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Cloud Computing – Powering The Future Of The Financial Services

As Financial Services organizations migrate their infrastructure to the cloud, there are three key tenets to be followed:

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