UAE's premier event, MECC 2018 to focus on new-age technology solutions

Intelenet Global Services, a renowned global Business Process Services player - backed by Blackstone, showcased its BPM-based client centricity value proposition during the Middle East Contact Centre and Customer Experience Conference (MECC) to be held at Dubai from April 24-25, 2018.

The company highlighted in particular how its Phantom Robotic Process Automation (PRPA) promises to enable disruptive productivity efficiencies thereby allowing companies to upscale their financial performance quotient.

Intelenet's Phantom Robotics Automation solution (PRPA)is designed to efficiently expedite complex manual processes, which are otherwise plagued by human errors. This state-of-the-art virtual workforce has already been successfully deployed for over 40 percent of its client processes.

Intelenet's PRPA capability covers various back-office functions entire employee lifecycle, which offers our clients access to virtual workforce by automating manual processes, and supporting live agents with intelligent data/reports for decision making. This solution prides itself over the 'one-click' approach with results in as high as 80 percent straightthrough processing, thereby reducing staff requirement to process transactions.

Another deployment from a workflow optimisation perspective involved accelerating user workflows by Data Masking Field Validations Compliance Logic that resulted in significant reduction of TAT by eliminating verifications process through custom algorithm deployment.