Digital-first retail transformation to help drive agility, intelligence and innovation

Photo Credit : Reuters,

Tata Consultancy Services announced an expanded strategic technology partnership with Marks and Spencer plc to enable the iconic retailer to become a digital-first business.

As part of M&S’ five-year plan to transform its business, the retailer aims to make its technology function deliver more commercial opportunities. TCS will be M&S’ principal technology partner and will help drive agility, intelligence, innovation and efficiency to transform the retailer’s customer experience and drive growth of M&S’ business.

TCS will transition M&S to a new Technology Operating Model, which embraces the agile mind-set to transform business and IT strategy, aligned with rapid technology innovation to meet fast changing business priorities.

Steve Rowe, CEO, M&S said: “This new partnership will bring the best of TCS capabilities to M&S. We will join our expertise to unlock the potential for technology to drive our digital-first transformation and accelerate growth of our business. Through our Technology Transformation Programme, our business will be faster, simpler and more focused on achieving a seamless customer experience.”