Juvo and Tune Talk to Drive Financial Inclusion in Malaysia

Innovative pay later application opens mobile credit services for financially-excluded, prepaid subscribers

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Juvo, the pioneer in mobile Identity Scoring announced its partnership with Tune Talk, the fastest growing Mobile Virtual Network Operator (MVNO) in Malaysia. The deployment, Juvo’s first in Malaysia, will drive financial inclusion across a population that has rapidly adopted smartphones in a highly saturated market.

‘Pay Later’, created by Juvo and fueled by Juvo’s Identity Scoring, is a digitized service that provides prepaid users with access to progressive levels of financial services, starting with airtime loans. By using Juvo’s proprietary data science and game mechanics technology, subscribers graduate to higher levels of credit based on top-up and repayment history, account information, and every day interaction.

Pay Later enables prepaid subscribers to unlock access to advanced financial services. And, for Tune Talk, Juvo’s solution will drive higher levels of engagement, increase retention and develop an identity-based relationship between Tune Talk and its customers.

“Greater access to connectivity has increased the appetite for digital services among our prepaid subscribers, and we have worked hard to deliver a differentiated offering that meets their unique needs,” said Stewart Kumar, head of Product at Tune Talk. “Juvo is in a unique position to help us transform our customer engagement, increase ARPU and support financial inclusion by creating our first lending and shopping applications. Its innovative product suite has laid the foundations for a successful digital subscriber experience with a positive social and business impact.”

Smartphone users in Malaysia are estimated to reach 17.8 million this year, and grow to 21.3 million by 2021. Tune Talk is using Juvo’s technology to create a robust application that provides a single destination for shopping, notifications, merchandising, credit extensions and account management. The Pay Later application is fueled by Juvo’s proprietary Identity Scoring technology to drive customer engagement, improving customer satisfaction through always-on access and paving the way for greater financial opportunity.



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