HDFC Bank’s EVA, which stands for Electronic Virtual Assistant, is a chatbot built by Senseforth

Photo Credit : Reuters,

HDFC Bank’s AI chatbot Eva, built by Senseforth AI Research Pvt Ltd, now works with the Google Assistant in Indian English, making it available on millions of Android devices. This roll out was announced by Google during its Google for India event held in Delhi on December 5th.

Eva is India’s first and largest AI-based banking chatbot having already answered more than 5 million user queries with more than 85 percent accuracy on the bank’s website www.hdfcbank.com. The latest voice integration through the Google Assistant will enable HDFC Bank’s customers to interact with Eva through simple and intuitive voice interactions through their smartphones instead of using a desktop, laptop, application or screens. Users can just say “Ok Google, talk to HDFC Bank” to their Google Assistant to interact with Eva.

HDFC Bank aims to deliver a truly omni-channel experience to their customers by placing Eva at every customer touch point like web, mobile, social and other channels so that customers can use the channel of their choice and will get a consistent experience as they move across channels.

HDFC Bank’s EVA, which stands for Electronic Virtual Assistant, is a chatbot built by Senseforth using its cutting edge AI and NLP platform called A.ware. HDFC Bank launched EVA to offer true power of conversational banking experience to its customers on all the digital platforms such as the Website, Mobile, social, voice and more.