Falabella Group and ThoughtWorks Partner

To accelerate the digital commerce journey of Latin America’s leading integrated retail brand

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Falabella Corporate Services India Pvt Ltd part of retail giant S.A.C.I. Falabella, South America’s largest integrated retailer, partnered with ThoughtWorks India, a global software consultancy, to fast track the e-commerce platform of the Falabella Group.

The strategic partnership will give Falabella competitive advantages of customized, scalable and a secure platform that will integrate with its existing systems.

In line with the Group’s aspirations of being a formidable digital commerce player in the countries it serves – Chile, Peru, Colombia, Argentina, Brazil, Uruguay and Mexico, Falabella Corporate Services India will drive data driven and personalized customer shopping experience through ThoughtWorks digital platform strategy.

This transformative journey will champion rapid experimentation, adoption of innovation and leverage principles of agile software development, design thinking, data analytics, product thinking, elastic infrastructure and evolutionary architecture – this digital platform architecture will be core to the Group’s vision.

Ashish Grover, head eCommerce for Falabella and India Technology head, said: “The LatAm e-commerce market is expected to grow dramatically to almost 80 billion USD this year. This is a huge opportunity for us given Falabella’s diverse portfolio, which includes departmental stores, commercial financing, banking services, home construction and improvement, real estate, travel and insurance.

"We are looking at an integrated digital retail approach and leveraging our omni-channel strategy that expands to financial products and payments. Our partnership with ThoughtWorks will give us the added impetus to accelerate our digital commerce journey to provide our end customers with a seamless shopping experience.”

Daniel Arancibia, MD for Falabella Corporate Services India, commented: “As a 130-year-old organization in retail, being customer-centric is deeply ingrained in our DNA. This collaboration with ThoughtWorks is yet another step forward to deliver better customer experiences and aligns with our overall digital strategy."

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