BPM Industry Seeing Innovation, Tech, and Process Convergence: Devesh Nayel, Capgemini BPO

Devesh Nayel, Sr VP & Global Head – Manufacturing & Financial Services Business Unit, Capgemini BPO, believes an exciting trend of convergence of innovation, technology and process is taking place in the BPM industry. In an interaction with BW CIOWorld, he throws light on the impact of this trend on customers and service providers.


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